AI digital assistant for e-commerce. Boost sales through better support.
Your customers have questions – ChatNav has answers. In 2 seconds, a digital assistant that knows your products helps customers find exactly what they're looking for.
Over 90% of customers click on the recommended product. More than 95% of queries resolved automatically, with 65% less support workload.
95%
Queries resolved automatically
2 sec
Response time
90%
CTR on recommended products
65%
Reduction in support workload
Challenges e-commerce stores face without a digital assistant
Every customer who doesn't get an answer is a potential lost sale.
Abandoned carts
Customers abandon purchases because they can't get a quick answer about a product, shipping, or payment.
Slow responses
While waiting for an email reply, customers often find the product at a competitor who responds faster.
Overloaded support
Your team spends time on repetitive questions about shipping and products instead of more complex tasks.
Outside business hours
Customers shop in the evenings and on weekends, but there's no one to answer their questions then.
How ChatNav helps e-commerce stores
ChatNav is an AI digital assistant that knows your products and guides customers through the entire buying journey — from browsing to shipping information.
Smart Product Recommendations
The digital assistant analyzes what the customer is looking for and recommends relevant products. 90% of users click on the recommended product.
24/7 Customer Support
Answer customer questions in 2 seconds, at any time. 95% of queries resolved automatically without human intervention.
Shipping Information
Customers instantly receive information about delivery times, prices, and shipping methods — without waiting for an email.
Integration with Your Platform
ChatNav connects with WooCommerce, Shopify, Magento, and other platforms for real-time access to your product catalog.
Example queries ChatNav resolves
Your customers get instant, accurate answers to all common questions.
Do you have this product in other colors?How long does shipping take?Can I pay on delivery?Which laptop do you recommend for programming?Is this product in stock?How can I return a product?Do you have something similar but cheaper?What are the reviews for this product?Our clients
Kvantum-Tim already uses ChatNav
E-commerce stores recognize the value of an AI digital assistant for improving customer experience and increasing sales.
95%
Queries resolved without human support
2 sec
Average response time
65%
Reduction in team workload
Why E-commerce Stores Choose ChatNav
Local partner
ChatNav is a product built by a local team that understands your needs and provides support in your language.
Product-aware assistant
ChatNav learns your product catalog and can accurately answer questions about specs, availability, and pricing.
Fast implementation
The digital assistant is ready in 7-14 days. No months of waiting or complex integrations.
Integrations you need
WooCommerce, Shopify, Magento, and custom solutions. We connect with your existing infrastructure.
Higher conversions
90% of users click on the recommended product. Turn visitors into buyers with the right recommendations.
Flexible pricing
No inflated enterprise costs. ChatNav is available for e-commerce stores of all sizes — from small shops to large retailers.
Frequently asked questions
How much does ChatNav cost for e-commerce stores?
ChatNav offers custom packages for e-commerce stores based on traffic and needs. Pricing depends on the number of products, desired features, and level of personalization. Contact us for a free quote and demo.
How long does it take to implement ChatNav for an online store?
Standard implementation takes 7-14 days, including integration with your e-commerce platform and product catalog. We provide full support throughout the entire setup process.
Which e-commerce platforms does ChatNav integrate with?
ChatNav integrates with leading platforms including WooCommerce, Shopify, Magento, and custom solutions. The assistant has real-time access to your product catalog, prices, and availability.
Can the digital assistant recommend products to customers?
Yes! ChatNav analyzes customer queries and recommends relevant products from your catalog. 90% of users click on the suggested product, significantly increasing conversions.
What if the assistant doesn't know how to answer a customer's question?
ChatNav is designed to gracefully escalate complex queries to your team. Customers are never left without an answer. In practice, 95% of queries are resolved automatically without human intervention.
What results can I expect with ChatNav?
Our clients report 95% of queries resolved automatically, 65% less support team workload, response times of just 2 seconds, and a 90% click-through rate on recommended products.
Can ChatNav help with shipping information?
Yes, the digital assistant provides all shipping information — estimated lead times, prices, delivery methods, and order tracking. Customers get instant answers without waiting for support.
Is ChatNav safe for processing customer data?
Yes, ChatNav is fully GDPR compliant. All data is processed securely, and we provide e-commerce stores with full transparency on how data is used.
Ready to boost your store's sales?
Schedule a free demo and find out how ChatNav can help your store convert more visitors into customers.
Or call us: +385 99 364 8470
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