95%
Queries resolved automatically
2 sec
Response time
65%
Less front desk workload
400%+
Return on investment (ROI)
Challenges hotels face without a digital assistant
61% of guest inquiries arrive outside regular working hours. Who answers them?
Missed overnight inquiries
61% of inquiries arrive outside working hours when the front desk is unavailable or understaffed.
Overloaded front desk
Staff spends hours answering the same questions instead of focusing on guests in front of them.
Slow response times
Average response times of 24+ hours result in lost bookings and dissatisfied guests.
Language barriers
International guests cannot communicate in their native language, reducing service quality.
How ChatNav helps hotels
ChatNav is an AI digital assistant designed specifically for the needs of the hospitality industry. We understand the challenges you face.
Automated 24/7 support
The digital assistant responds to guest inquiries in 2 seconds — any time: nights, weekends, or holidays. 95% of queries resolved without human intervention.
Multilingual communication
Automatically detects the guest's language and responds in the same language. Supports English, Croatian, German, Italian, and many more.
Direct bookings
Over 15% of users who interact with the assistant book accommodation directly through the conversation. Increase direct bookings without commissions.
Phobs & Rentlio integration
ChatNav connects with your existing systems for real-time access to availability and pricing data.
Example queries ChatNav handles
Your guests get instant, accurate answers to all common questions.
How much is a sea-view room for 3 nights?Do you have availability this weekend?What time is breakfast and what does it include?Can I extend my stay by one more night?Where can I park my car?Do you have spa and wellness services?Is early check-in possible?How far is the beach from the hotel?Why ChatNav for hotels
Hospitality expertise
Our team has hands-on experience working with hotels. We understand the challenges of seasonal operations and the specifics of the market.
Purpose-built for hotels
ChatNav is built for hospitality — not adapted from a generic tool. Every feature is designed around real hotel workflows.
Fast implementation
The digital assistant is ready in 7–14 days. No months of waiting or complicated integrations.
Phobs & Rentlio integration
Full integration with the platforms you already use for reservation and availability management.
ROI over 400%
Our clients achieve a return on investment greater than 400% through time savings and increased direct bookings.
Flexible pricing
No enterprise pricing. ChatNav is available to hotels of all sizes — from boutique properties to larger chains.
Frequently asked questions
How much does ChatNav cost for hotels?
ChatNav offers custom packages for hotels depending on property size and requirements. Pricing depends on the number of rooms, desired integrations, and level of personalization. Contact us for a free quote and demo.
How long does the ChatNav implementation take for a hotel?
Standard implementation takes 7–14 days, including integration with your existing systems (Phobs, Rentlio, booking engine). More complex integrations may take up to 3 weeks. We provide full support throughout the entire process.
Which languages does ChatNav support for hotels?
ChatNav supports English, Croatian, German, Italian, Slovenian, and 30+ other languages. The digital assistant automatically detects the guest's language and responds in the same language — ideal for international guests.
How does ChatNav integrate with hotel systems?
ChatNav integrates with leading platforms including Phobs and Rentlio. The integration gives the digital assistant real-time access to room availability, pricing, and reservation information.
Can I see a demo of ChatNav for hotels?
Yes, we offer a free demonstration where we'll show you how ChatNav works in a hotel environment. You can see examples of real guest conversations and results from our existing clients.
What if the digital assistant doesn't know how to answer a guest's question?
ChatNav is designed to elegantly escalate complex queries to human staff. The guest is never left without a response — the assistant will collect information and connect the guest with the front desk or the relevant department. In practice, 95% of queries are resolved without human intervention.
What results can I expect with ChatNav?
Our hotel clients report 95% of queries resolved automatically, a 65% reduction in front desk workload, ROI over 400%, and 15% of guests booking directly through the assistant. Average response time is just 2 seconds.
Is ChatNav secure for handling guest data?
Yes, ChatNav is fully GDPR compliant. All data is processed and stored securely, and we provide hotels with full transparency on how data is used.
Ready to transform your hotel's guest experience?
Book a free demo and see how ChatNav can help your hotel deliver better guest service with less staff workload.
Or call us: +385 99 364 8470
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